Shipping policy

At Soto Laser Cutting, we strive to provide efficient and timely delivery services to ensure customer satisfaction. Please review our delivery policy below for detailed information on order processing and shipping times.

Order Processing Time:

Once your order has been successfully processed and confirmed, we will begin preparing it for shipment within 24 business hours. Please note that business hours are Monday to Friday, excluding weekends and public holidays.

Shipping Time:

The shipping time for your order will vary depending on the destination. We aim to deliver your package within 3 to 5 business days after the order has been processed. However, please be aware that unforeseen circumstances such as weather conditions or logistical issues may cause slight delays.

Customization (Engraving or Printing):

For orders that require customization, such as engraving or printing, please allow an additional 2 to 3 business days for processing before the item is ready for shipment. We take pride in delivering high-quality customized products, and this extra time ensures that your order receives the attention to detail it deserves.

Large Volume Orders:

In the case of large volume orders, which may require additional time and resources to process, please anticipate a delivery time of 4 to 6 business days after the order has been processed. We appreciate your understanding as we work diligently to fulfill and deliver large-volume orders efficiently.

Please note that the delivery times provided are estimates and may be subject to change due to circumstances beyond our control. We will do our best to keep you informed in the event of any significant delays.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to track your package's progress and estimated delivery date.

If you have any questions or concerns regarding your order's delivery, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth delivery process.

Thank you for choosing Soto Laser Cutting. We appreciate your business and look forward to serving you with our prompt and reliable delivery services.

Contact: sales@sotodfirm.com