Refund policy

We understand that sometimes it may be necessary to return a product, and we want to ensure that the return process is simple and convenient for our customers. Please read our return policy below for detailed information on how to initiate a return and our guidelines for returns.

Return Address:

If you wish to return an item, please send it to the following address:

2400 West 84 Street, Unit 7, Hialeah, FL 33016, United States

Return Packaging:

To facilitate the return process, we include a return label within your package. Simply affix the label to the outside of the package, ensuring that it is clearly visible. This will help us identify and process your return efficiently.

Return Shipping Cost:

For purchases with a total value exceeding $100, we offer free return shipping. If your purchase meets these criteria, please contact our customer support team, and they will provide you with a prepaid shipping label for your return. Please note that this applies to returns within the United States only.

If your purchase does not meet the free return shipping criteria, you will be responsible for the return shipping costs. We recommend using a reliable shipping service with tracking information to ensure the safe return of your item(s). Please retain the shipping receipt as proof of return.

Return Guidelines:

To be eligible for a return, the following guidelines must be met:

The item(s) must be in its original condition, unused, and in the same packaging as received.
All original tags, labels, and accessories must be intact and included.
Returns must be initiated within 30 days from the date of purchase.
Items purchased from our clearance or sale section may have different return policies, so please refer to the specific product page for details.

Return Process:

To initiate a return, please follow these steps:

Contact our customer support team either by phone or email and provide them with your order details.
They will guide you through the return process and address any questions or concerns you may have.
Package the item(s) securely in the original packaging, including all accessories and tags.
Affix the return label to the outside of the package, making sure it is clearly visible.
Drop off the package at a local post office or schedule a pickup with the designated shipping service.

Refund Processing:

Once we receive your returned item(s) and verify their eligibility for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution's processing times.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, we recommend returning the original item and placing a new order for the desired item.

If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team. We are here to help and ensure a smooth return experience.

Thank you for shopping with us. We value your satisfaction and strive to provide excellent customer service.

Contact: sales@sotodfirm.com